Keeping it simple
Terms and conditions
Purchase information and your software licence.
1. Who provides ArrangerX
ArrangerX is provided and licensed by Leigh James Buxton trading as ArrangerX, a sole trader (“we”, “us”).
Our full business correspondence details will be added before purchases open.
Product support: [email protected]. Purchase enquiries: [email protected].
Where checkout identifies Stripe Managed Payments, Link or Onelink as merchant of record, the seller identified there handles the sale under its purchase terms. These ArrangerX terms govern the software licence and our product responsibilities. Your receipt identifies the seller. These terms do not override the seller’s refund policy or mandatory legal rights.
2. What you buy
Your order identifies the ArrangerX version, included content, price, currency and applicable taxes. ArrangerX is downloadable software. Computers, keyboards, controllers and audio equipment are not included.
Version 1 is a one-time purchase, with no subscription. Version 1 updates we release are included; later major versions and separately sold content packs are not included unless your order says otherwise. Planned features do not form part of the supplied package unless expressly included in its sale description.
The order must identify the included sound collection and any included styles before payment. Screenshots showing a user’s collection are not a promise that those files are bundled. The price accepted for your order is not increased later. Registering interest does not create a purchase.
3. Ordering and delivery
Check the product, requirements, email address and final price before paying, and correct any mistakes. The sale contract is formed as stated in the seller’s terms. The order page must state the delivery timeframe before payment. After a successful purchase, the confirmation and delivery instructions explain how to download and activate ArrangerX.
Contact us if delivery or activation fails. Paying does not remove your remedies if the promised software is not supplied. Keep your confirmation and a copy of the applicable terms.
4. Your software licence
Subject to payment and these terms, the named licensee receives a non-exclusive licence to use the purchased version for personal music making, rehearsal, recordings and paid performances. Rights in the music and content used remain subject to their own licences.
The planned licence permits activation on two computers controlled by the same licensee. It does not permit sharing a licence between different players. The replacement-machine process allows an old activation to be released. Initial activation requires an internet connection; any further connection requirements and the offline-use facility must be explained in the release information before purchase.
You may keep a reasonable backup copy. Do not distribute the application or activation credentials, bypass licensing, or resell our protected material without permission. Restrictions on alteration or reverse engineering do not apply where the law expressly permits those activities. Mandatory transfer rights remain unaffected. Separately licensed components retain their own licence terms.
5. Compatibility and third-party content
Review the supported systems, display requirements and disclosed format limitations before purchase. Run the free computer check on the intended machine. It helps assess suitability but does not guarantee audio latency, every connected device or every file.
Sound and accompaniment depend on the SoundFonts and styles loaded. Tested import compatibility does not promise exact reproduction of every manufacturer’s sound or effects. Significant limitations, including display-dependent features, must be disclosed before payment. Acknowledging a disclosed limit does not waive remedies for a different fault.
You must have permission to use content you add, including any permissions needed for recordings and performances. ArrangerX does not grant distribution rights to another manufacturer’s libraries or claim affiliation with those manufacturers. We remain responsible for the content we supply and the claims we make.
6. Performance preparation
Test your equipment and music files before a performance, keep backups of your own work, and arrange a suitable contingency for an important event. These are practical precautions, not a waiver of our responsibilities. We do not promise uninterrupted operation on every possible combination of equipment.
7. Cancellation, faults and refunds
Use the seller’s cancellation/refund route in your receipt, or contact [email protected] for assistance. Its applicable policy and your statutory rights take priority over a less favourable ArrangerX policy.
Downloading or activating ArrangerX is not, by itself, treated as a waiver of cancellation rights. Faulty or misdescribed software remains subject to applicable legal remedies, which can include correction, replacement, price reduction or refund. A discretionary goodwill decision does not replace a legal entitlement.
After a full refund or cancellation ending the licence, the associated licence may be disabled and you must stop using that refunded copy. A partial refund does not automatically terminate the licence. Merely raising a complaint or exercising a legal right is not grounds to disable it. Payment disputes require fair investigation and communication.
8. Updates and support
Contact [email protected] with relevant setup details and a description of the issue. Do not send passwords or payment-card details. AI responses are assistance, not final decisions on refunds or legal rights; human review is available.
We may release defect, security and compatibility updates. We will explain material changes and necessary action. We will not use updates or new terms to retrospectively remove core purchased rights. We do not promise every requested feature, every future operating system or an unagreed response time.
9. Responsibility
Nothing here excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any responsibility the law does not permit us to exclude or limit.
For consumers, responsibility for foreseeable loss caused by our breach or failure to use reasonable care remains subject to applicable law. Rights concerning damage to devices or other digital content are preserved. There is no blanket exclusion for all data loss or all software damage.
To the extent legally permitted, we are not responsible for unforeseeable loss, or loss caused solely by third-party equipment, content or unauthorised alterations where no fault or breach of ours contributed.
10. Ending the licence
A serious breach such as deliberate licence sharing or unlawful redistribution may justify ending the licence. Where a breach can reasonably be corrected, we will explain it and give a reasonable opportunity to do so. Urgent action must be proportionate to actual fraud or security risk. We will not terminate merely because you complain, exercise a legal right or decline an upgrade. Accrued rights and remedies remain.
11. Complaints and disputes
Contact [email protected] with your order reference and desired outcome. Payment complaints may also be raised with the seller. We will consider complaints fairly; court access and applicable statutory dispute-resolution rights remain.
12. Version
The ArrangerX terms supplied for your order apply to that licence. Later revisions do not retrospectively reduce your rights. If a provision cannot lawfully operate, your remaining rights are unaffected.
Version: AX-TERMS-2026-10-09-1